IMPLEMENTATION
From identified opportunityto working AI
You know the job you want done. We design, build and run the AI that does it, fitted to the way your team already works, measured against the outcome you care about.
An after-hours enquiry
- 19:42A customer calls. The office closed at 17:30.
- 19:42Voice AI answers in your brand's voice and asks the right questions.
- 19:46Appointment booked in your calendar. Confirmation sent by text.
- 08:00Your team starts the day with a summary of every call.
You know the job you want done
You're in the right place. Send us a short brief
You're not sure where AI fits yet
Start with clarity first. See our workshops
WHAT WE IMPLEMENT
Start with the problem, not the product
Choose the problem that sounds most like yours.
THE PROBLEM
Calls go unanswered after hours, and every missed call is a missed booking.
USUALLY DELIVERED AS
Voice AI, as a Digital Worker. Tailored delivery for high volumes or regulated sectors.
WHAT THE AI DOES
- Answers every call, day or night, in your brand's voice
- Asks the right questions and books into your calendar
- Passes urgent or sensitive calls to a person
- Sends your team a summary of every call
THE PROBLEM
Leads go cold because nobody had time to reply.
USUALLY DELIVERED AS
A Digital Worker.
WHAT THE AI DOES
- Replies to new enquiries within minutes, by phone, email or text
- Follows up until the lead books or says no
- Re-engages old enquiries and lapsed customers
- Logs every conversation in your CRM
THE PROBLEM
Your team spends hours sorting, copying and chasing.
USUALLY DELIVERED AS
A Digital Worker, or tailored delivery when several systems are involved.
WHAT THE AI DOES
- Reads, sorts and routes incoming email
- Updates records in the systems you already use
- Chases missing documents and overdue invoices
- Flags anything unusual to a person
THE PROBLEM
Information lives in five places and nobody sees the whole picture.
USUALLY DELIVERED AS
Tailored AI delivery, with specialist technical partners.
WHAT THE AI DOES
- Connects your phone, inbox, calendar and CRM
- Sends a daily summary of what happened and what is due
- Spots enquiries nobody answered
- Answers questions about your business in plain English
HOW WE DELIVER
Two routes. We'll recommend the right one.
You don't need to choose. After your brief, we tell you which route fits, and why.
ROUTE 1
Digital Workers
AI that runs one clear job in your business. Often the right answer for SMEs.
- Best for
- One job with a clear start and finish
- Examples
- After-hours calls, enquiry follow-up, inbox triage
- Time to live
- [X weeks]
- Pricing
- One-off setup, then a monthly fee
ROUTE 2
Tailored AI delivery
Voice AI and wider AI systems designed around your workflows. Led by Atel Q, with specialist technical partners for complex delivery.
- Best for
- Several steps, teams or systems working together
- Examples
- High-volume phone lines, regulated sectors, multi-site operations
- Time to live
- Set in your project plan
- Pricing
- Scoped and quoted after a short written brief
FROM BRIEF TO RESULTS
What working with us looks like
-
01
Written brief
The outcome you want, the workflow as it runs today, and how we'll measure success.
-
02
Design
What the AI does, what it must never do, and when it hands over to a person.
-
03
Build and connect
Set up on your phone line, inbox, calendar or CRM, so it works inside the tools you already use.
-
04
Test with your team
Nothing goes live until you've seen it, tried it and signed it off.
-
05
Go live
Launched with human oversight where it matters, and a clear route to a person.
-
06
Measure and improve
We report against the outcome in your brief, and tune it as your business changes.
DELIVERY YOU CAN TRUST
Atel Q shapes the brief and the outcome. Specialist partners handle complex delivery.
Nothing goes live until you've seen it
You test it and sign it off first.
Human oversight where it matters
Clear rules for when the AI steps back and a person takes over.
Your data stays yours
It is never used to train anyone else's models.
Delivery you can trust
Atel Q shapes the brief and outcome. Specialist technical partners support complex delivery where needed.
Credentials held by our specialist technical partners.
QUESTIONS
Before you start
Do we need to do a workshop first?
No. If you already know the job you want done, we start with a short written brief. If you are not sure where AI fits, a workshop or audit first will save you time and money.
Will it work with our existing systems?
Usually, yes. We connect to the phone lines, inboxes, calendars and CRMs you already use. We confirm this in the brief, before you commit.
What happens if the AI gets something wrong?
We design for that from the start: clear limits on what it can do, hand-over to a person when needed, and regular review of what it did. Nothing goes live until you have tested it.
What about our data?
Your data stays yours and is never used to train anyone else's models. Complex delivery runs with specialist partners who hold recognised security certifications.
Can we start small?
Yes, and we recommend it. Most clients start with one job, prove the result, then add more.
Tell us the job you want done.
Three questions are enough to start. We'll come back with the right route and the next step.
1
What should be different?
For example, no missed calls after 5pm
2
How does it work today?
Who does it, and with which tools
3
How will you know it worked?
The number you'd like to move